Why do my customers get two abandoned-cart emails, one from Shopify and one from Springbot?
If customers are getting two abandoned-cart emails, one from Shopify and one from your marketing platform, the fix is picking a single sender and making sure consent data lines up between the two systems.
What's going on
Merchants running a third-party marketing platform like Springbot alongside Shopify sometimes find customers get two abandoned-cart emails for the same checkout: one from Shopify's built-in recovery emails, and one from the connected app's own automation. It looks like a bug, but it's really two independent systems both reacting to the same abandoned-checkout activity because nobody told one of them to stand down.
Shopify has its own native way of nudging customers who leave items in checkout, tucked into either checkout-level settings or a marketing automation, depending on when the store was set up. Separately, apps like Springbot connect via Shopify's API, watch for the same abandoned-checkout activity, and fire their own emails from their own sending infrastructure. Installing or activating the app doesn't disable Shopify's side, and enabling Shopify's side doesn't know the app exists. They're two unrelated triggers pointed at the same event, and by default both can be live at once.
Why it happens
Shopify treats abandoned-checkout recovery as its own native marketing feature, separate from any app you connect. A third-party platform that also does cart recovery has no awareness of Shopify's setting, and Shopify has no awareness the app exists. Each was built to work standalone, so running both without explicitly turning one off means both fire.
On top of that, consent and identity don't always sync cleanly. Shopify stores its own record of whether a customer consented to marketing, but an app pulling in customer and cart data on its own schedule can treat consent differently, or treat the same checkout as a new event on a re-sync. That's what produces recurring duplicate sends rather than a one-time glitch.
5 ways to fix it
Turn off Shopify's own abandoned-checkout email first
If a third-party platform like Springbot is going to own cart-recovery messaging, don't run Shopify's native emails alongside it. In your Shopify admin, check the checkout settings for an abandoned-checkout email option, and also check Marketing for an automation template that covers abandoned checkouts. Shopify has offered this feature in more than one place over the years, and which one your store has active depends on when it was set up, so look in both spots. Turn off or delete whichever one is live so only one sender remains.
Confirm which system is actually mapped to send on your store's behalf
Apps like Springbot connect through Shopify's API to read cart and checkout data, then send their own emails from their own sending infrastructure or a domain you've authenticated for them. Open the app's own cart-recovery settings and confirm its abandoned-cart flow is switched on there. That toggle is separate from Shopify's own setting, and having the app connected does not automatically silence Shopify's emails, nor does disabling Shopify's emails tell the app anything.
Check how marketing consent is mapped between the two systems
Shopify keeps its own record of whether a customer consented to marketing, and it withholds marketing emails from anyone who hasn't opted in. A third-party platform that syncs customer and cart data can import contacts under its own consent rules, which don't always match Shopify's field for field. Review how Springbot pulls in consent status from Shopify so it isn't emailing someone who declined marketing at checkout, and so the same customer isn't being counted as opted in twice.
Look for a second app or leftover automation still running
Duplicate sends are often not really Shopify versus the app, but the app versus an old automation nobody remembered to remove. Check your Marketing automations for any other abandoned-cart workflow that predates the Springbot install, check whether an earlier email app such as Klaviyo, Omnisend, or Mailchimp was ever connected and never fully uninstalled, and check inside Springbot itself for duplicate automations if the store was ever reconnected or re-synced.
If a clean single-sender setup doesn't stick, get help tracing the triggers
This is a configuration and consent-mapping problem between two systems, not something a single toggle fixes. If auditing both platforms' settings doesn't resolve it, have a developer or the app's support team trace exactly which system fires on which event. Abandoned-checkout triggers can fire from more than one underlying event, which can cause repeat sends even when only one sender is enabled.
Bottom line
There's no dedicated Bespop app for this. It's a configuration and consent-mapping issue between Shopify's native cart-recovery tooling and whichever third-party platform is running alongside it, not something a one-time-fee app fixes. Pick one sender, disable the other cleanly in Shopify's own settings, and double-check how the third-party app maps Shopify's marketing consent so customers aren't getting emailed twice, or emailed after opting out.
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